mentos4d Casino & Sportsbook FAQ
Users of mentos4d ask about account setup, payment flows, game categories, deposit and withdrawal mechanics, data privacy, support availability, and jurisdiction rules. This page answers the questions we receive most often from new and active members on mentos4d.
The FAQ below covers account opening and identity verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet), football betting on Liga 1 and Piala AFF, live-dealer tables and slot games, security practices, and what to do if you have a complaint. If your question is not answered here, contact our support team via live chat or email.
For detailed rules on account suspension, data handling, and jurisdiction restrictions, please read our Terms and Conditions and Privacy Policy on mentos4d. For legal questions about service availability in your region, see our Legal Notice.
Topics covered in this FAQ
- Account and registrationopening your mentos4d account, identity verification (KYC), password recovery, and account closure
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, processing times, and fees
- Games and bettingfootball markets on Liga 1 Indonesia and Piala AFF, live-dealer tables, slot games, and esports betting
- Support and privacylive chat hours, data deletion requests, account security, and jurisdiction compliance
We require two documents for KYC on mentos4d: a government-issued photo ID and proof of address. Accepted photo IDs include your KTP (Indonesian national ID), passport, or driver's licence. The document must be current and clearly show your name, date of birth, and ID number. For proof of address, submit a recent utility bill (water, electric, gas), bank statement, or rental agreement dated within the last three months. The document must show your name and current address. Upload both documents as clear colour photos or PDFs via the account verification section. We do not accept screenshots or photocopies. Our verification team reviews submissions during business hours and typically confirms approval within one business day.
If you wish to request deletion of your personal data from mentos4d, contact our support team via live chat or email with your username and account email address. State that you are requesting permanent account closure and data deletion under our privacy policy. We will review your account for outstanding balances or pending transactions. If your account has zero balance and no open bets, we proceed with closure. We retain certain records (identity documents, transaction history) for regulatory and fraud-prevention purposes, as outlined in our Privacy Policy. Data deletion typically takes 7–10 business days. Once closed, your account cannot be reopened.
Payments and transactions
mentos4d does not charge deposit or withdrawal fees. All transfers via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet) have zero fee on our end. However, your bank or e-wallet provider may impose their own charges; check with your payment method before you transfer. Deposits typically arrive within minutes for e-wallets and within a few hours for bank transfers. Withdrawals are processed during business hours and funds return to your original payment method within one business day. We do not retain any portion of your winnings or balance as a hidden fee.
Yes. We support deposits and withdrawals to and from mobile banking, local payment, online payment, and e-wallet via virtual account numbers (VA). When you select a bank transfer at checkout, mentos4d generates a unique VA for your account. Transfer your funds to that VA from your bank app or ATM. The VA number is tied to your mentos4d account and persists for future deposits. Funds typically arrive within 2–4 hours. Withdrawals are processed during business hours Monday–Friday and return to the bank account that sent your original deposit. We also accept mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment for faster e-wallet transfers.
mentos4d provides new-member offers from time to time. Current promotions are displayed on the home page and in the promotions section of your account. Offers may vary by payment method, region, and season. For example, around Idul Fitri or Idul Adha, we may run holiday bonuses. We recommend checking your account regularly for active promotions and reading the full terms before claiming any offer. Promotional balances may come with game-play requirements or be restricted to specific categories (e.g., live-dealer tables or slots). Terms apply; contact support if you have questions about a specific promotion.
Games and betting
mentos4d covers football betting on Liga 1 Indonesia, Piala Indonesia, Piala AFF (Indonesia, Malaysia, Thailand, Vietnam, Singapore, Myanmar, Laos, Brunei), AFC Champions League, Premier League, and international tournaments including the World Cup and continental championships. We update market availability based on the tournament calendar. During major events—Piala Indonesia group stages, Piala AFF matches, or Champions League weeks—additional markets and live-betting options become available. You can view all active markets in the football section of mentos4d. Live scores and fixture updates are displayed alongside betting odds so you can track games as they unfold.
Beyond football, mentos4d offers live-dealer games with real studios and cameras: blackjack, roulette, baccarat, and Dragon Tiger. We run multiple tables around the clock so you can join games at your convenience. We also have slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Book of Dead, Ocean King, and Big Bass Bonanza. Esports betting covers Mobile Legends, Free Fire, and PUBG Mobile tournaments. All games use a single account and unified balance. You can switch between categories at any time without re-logging in.
Support and account care
Our live chat support team is available during business hours, Monday through Friday, 09:00–17:00 Indonesia time (UTC+7). You can submit a query via the live chat widget on mentos4d at any time, and we will respond during the next business day. For urgent matters outside business hours, leave a message with your account username and concern; we will prioritize your case when the team returns. Email support is also available at all times. Response times typically range from 2–4 hours during business hours and up to 24 hours outside business hours.
If you suspect unauthorized access, contact mentos4d support immediately via live chat or email. Do not attempt to log in again with your compromised credentials. Our security team will review account activity and freeze your account if needed. We will verify your identity using the documents you provided during KYC. If unauthorized transactions are confirmed, we will investigate and may restore your balance depending on the circumstances. Once your account is secured, reset your password to a strong, unique combination of letters, numbers, and symbols. Do not share your password with anyone, and enable two-factor authentication if available on mentos4d.
mentos4d services are available only where local law permits online gaming and sportsbook activity. We do not determine which jurisdictions allow or restrict our service. You are responsible for verifying that your jurisdiction permits access to mentos4d before you open an account. If you are in Jakarta, Surabaya, Bandung, Medan, or any other region, check your local regulations independently. For legal questions about service availability in your area, see our Legal Notice page. If local law prohibits online gaming in your jurisdiction, you may not use mentos4d.